❓ Frequently Asked Questions
Answers to all your questions at tq99
Find detailed information on deposits, accounts, mobile play, VIP benefits, and identity verification — all in one place.
Questions & Answers
If a question comes to mind while using tq99, this page is your first stop. Below you'll find clear answers to 25 questions across five categories — in plain, easy language. If you can't find your question here, you can reach us via our 24/7 live chat or email.
Deposit Questions
In most cases, deposits arrive within a few minutes. There may be a short delay during peak network times. Keep your payment tracking number or reference ID safe. If more than 15 minutes have passed, contact us on live chat with that reference and we'll resolve it quickly.
tq99 does not charge any deposit fees. However, bKash, Nagad, Rocket, or Upay may have their own transaction charges set by the mobile wallet operator. It's a good idea to check the fee details in your wallet app before making a deposit.
Log in to your tq99 account, go to the Cashier or "Deposit" section, and select bKash. Send from your bKash app to the number shown or as directed. Keep your transaction number safe. The minimum deposit amount is ৳300.
Yes, the process is essentially the same. Go to the Cashier, select Nagad, and send to the specified number. Nagad users can also deposit a minimum of ৳300. The same rules apply for Rocket or Upay as well.
For all payment methods — bKash, Nagad, Rocket, and Upay — the minimum deposit amount is ৳300. No transactions below this limit are accepted.
Account & Login
Go to the tq99 Login page and sign up using the registration form by entering your name, mobile number, and a password of your choice. The whole process takes just a few minutes. You must be at least 21 years old to open an account.
No. Under tq99's rules, a maximum of one account per person is allowed. Attempting to open multiple accounts may result in both accounts being deactivated and any remaining balance being forfeited.
Use at least 8 characters, including uppercase and lowercase English letters, numbers, and one special character (such as @, #, !). It's best to avoid your own name, date of birth, or simple words as a password. You are also advised not to use the same password on other sites.
Use the "Forgot password?" option on the login page. Enter your registered mobile number or email and a verification code will be sent. You can then set a new password. If you're still having trouble, get help via live chat.
Yes, you'll need to contact the support team to update personal details. A verification step may be required for security. Reach out via live chat or email us at [email protected] — the team will help promptly.
Playing on Mobile
On Android in Chrome, go to Menu → Settings → Privacy → "Clear browsing data" to clear cache and cookies. On iPhone, go to Settings → Safari → "Clear History and Website Data". Then reload the page. In most cases this restores normal speed.
In Chrome, open tq99.lat, tap the three-dot menu in the top right, and select "Add to Home screen". In Safari, tap the share icon and select "Add to Home Screen". This lets you open the site directly from an icon, just like an app.
Once you reconnect and access the site, the result of the ongoing round is settled automatically. The server saves the correct round data, so information is generally not lost if the connection drops. If there is any dispute, the support team will check the logs and resolve the issue.
tq99 works equally well on Android and iOS smartphones, tablets, and desktops. The best experience is found on recent versions of Chrome, Firefox, Safari, and Edge. Keeping your browser updated helps with game loading and overall performance.
VIP Program
VIP members receive weekly cashback, faster withdrawal processing, special promotions, and dedicated support. The higher the tier, the broader the range of benefits. Each level offers weekly rewards at a different cashback rate.
Playing regularly and staying active is the key. The more you play and participate, the sooner you'll have the opportunity to move to the next tier. You will be notified automatically once you pass specific milestones.
At the end of each week, cashback is calculated based on eligible losses for that week and credited directly to your account by Monday or the following day. The cashback received appears as balance and can be used to play again.
There are three VIP tiers in total: Bronze — weekly cashback up to 0.5%; Silver — up to 1.0%; Gold — up to 1.5%. Gold is the highest tier and offers the most benefits.
VIP cashback has its own terms and conditions, which are different from the welcome bonus. To be sure about the latest terms, check our "Terms & Conditions" page or ask via live chat.
Identity Verification (KYC)
The reason for rejection is usually communicated by email or notification. Common issues include blurry images, cropped or expired documents. Re-upload clear and complete images. If you don't understand the reason, the support team will guide you.
The KYC process protects your account from unauthorized use and ensures that only the real owner can make withdrawals. It helps maintain the security of the platform and ensures a fair environment for all players.
Verification may typically be requested when you make your first withdrawal or when there are large transactions on the account. In some cases, documents may also be requested within a few days of registration. Verifying early avoids delays when withdrawing later.
Yes, this is very important. The name on your tq99 account must exactly match the name registered on your bKash, Nagad, Rocket, or Upay wallet. If the names don't match, your withdrawal may be held.
Yes. tq99 uses SSL encryption, so all uploaded documents are stored securely. This information is used only for verification purposes and is not shared with any third party.
Generally, a National Identity Card (NID), passport, or driving licence is accepted. Upload clear photos of both the front and back of the document. Expired or unclear images are not accepted. Contact support if you have any issues.
Have more questions? We're ready to help
The tq99 support team is available in Bengali and English, seven days a week, 24 hours a day. Get instant help on live chat, or email us for more detailed questions.
Live Chat
Available 24/7 — instant replies
Email Support
[email protected]