Your Privacy Is Our Priority

tq99 ("we", "our", "platform") operates a reliable and secure online gaming service for players in Bangladesh. We believe your personal information belongs to you alone — and respecting that trust is our primary responsibility.

This privacy policy will tell you — what types of information we collect, why we collect it, how we use it, and what steps we have taken to protect your data. Please read this policy carefully before using any tq99 service.

This policy should be read together with the Terms & Conditions. Together, both documents describe the complete legal basis of the relationship between you and us.

1.1 Information You Provide Directly

When creating an account or using our services, you may provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Payment service details (such as your bKash, Nagad, Rocket, or Upay number)
• Identity documents or other verifiable records (where applicable)
• Information provided when contacting the support team

1.2 Automatically Collected Information

When you use the tq99 platform, our system automatically records the following technical information:

• IP address and device identifier information
• Browser type, version, and operating system
• Time spent on the platform, pages visited, and click activity
• Session logs and transaction history
• Information obtained from cookies and similar tracking technologies

1.3 Information Received from Third-Party Sources

We may occasionally verify or supplement information through third parties, such as payment processors or identity verification services. In such cases, only relevant and necessary information is received.

tq99 uses your information only for the following specific purposes:

4.1 Who We Share Information With

tq99 never sells or rents your personal information to third parties. However, limited information may be shared in the following circumstances to operate the service:

• Payment Processors: Information required to complete deposits and withdrawals through bKash, Nagad, Rocket, or Upay is handled according to their respective security policies.
• Service Partners: Technology, analytics, or customer service partners who are contractually bound to follow our instructions.
• Legal Requirements: To respond to a court order or a lawful request from a law enforcement authority.
• Business Transfers: In the event of a company merger or acquisition, you will be informed in advance.

4.2 International Data Transfers

Our servers may be located in various countries. Regardless of where data is processed, the protection standards described in this privacy policy are maintained.

5.1 What Cookies We Use

tq99 uses cookies to ensure the platform functions properly and to improve your experience. Cookies are small text files stored on your device.

• Essential Cookies: For maintaining login sessions, ensuring security, and the core functionality of the platform.
• Functional Cookies: To remember your preferences (such as language).
• Analytical Cookies: To collect anonymous usage statistics for evaluating and improving service quality.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause some tq99 services to stop working properly.

As a tq99 user, you have the following rights over your own information:

To exercise these rights, write to us at [email protected]. We are able to respond in both Bengali and English.

tq99 retains your information only for as long as necessary or as required by law. General guidelines are given below:

• Account information: For the duration the account is active and for the legally required period after closure.
• Transaction records: Retained in line with financial regulation laws.
• Support communications: For a set period after the request is resolved.
• Marketing preferences: Until consent is withdrawn.

Once the required period has passed, personal information is securely deleted or anonymised.

tq99 is for users aged 21 and above only. We do not knowingly collect information from minors. Age is verified at the time of account registration.

If we are informed that a minor has created an account, we will immediately suspend that account and delete the associated information.

Parents or legal guardians with concerns about this may contact us at [email protected].

The tq99 platform may occasionally reference third-party services. These services have their own privacy policies, and tq99 is not responsible for them.

Payment service providers such as bKash, Nagad, Rocket, and Upay are governed by their own terms and conditions and privacy policies. It is advisable to read the relevant service's policy before making a transaction.

tq99 may update this privacy policy from time to time. If there are significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users by email where necessary.
• Display a notification on the platform at the time of login.

Continued use of tq99 after an update will be taken as your consent to the revised policy. For this reason, it is recommended that you visit this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. tq99's support team is ready to assist in both Bengali and English, 24 hours a day, 7 days a week.

We will do our best to respond to your complaint or information request as quickly as possible.